I am recruiting for a Customer Service ASdministrator for my client who are a very well establised buisnes.  The Customer Service Administrator will provide excellent customer service to all customers.

Duties

• Polite and efficient handling of all customer complaints, concerns, and queries.
• Keeping the complaints and discrepancies documented for tracking, monitoring and quality purposes.
• Processing all customer returns which involve determining those for repair, credit, or replacement.
• Handle repairs
• Log all complaints, discrepancies and repair on CRM system
• Answering incoming calls
• Sales order processing.
• Providing support to sales team as and when required
• Provide customers with PODs
• Resolving after sales queries, including late deliveries, shortages, damages, etc.
• Process web orders

Contact information

Zoe Shenton