Laboratory Service Advisor

An exciting opportunity has become available for a proactive and enthusiastic Laboratory Service Advisor to join a leading medical organisation in central London. This is a full-time hybrid position (40 hours per week) on a rotating shift schedule.

Ideal Candidate Profile:

We’re looking for someone who has:

• A degree in Biomedical Science, Biology, or another medical-related field (or equivalent experience)
• 6–12 months of call centre experience, ideally within a medical or healthcare environment
• Proven experience within customer service
• Excellent communication skills — both verbal and written
• A professional, empathetic, and customer-focused approach

Experience within the medical industry is desirable but not essential.

Key Responsibilities:

• Providing frontline customer service to clients, doctors, and patients
• Communicating lab test results and processes (confidentiality is vital)
• Handling general enquiries and explaining diagnostic procedures
• Arranging couriers and managing supplies requests

Working Hours & Shifts:

• Monday to Friday: Between 07:00 – 23:00
• Rotating shifts such as 8am–5pm, 9am–6pm, 10am–7pm, 11am–8pm, or 2pm–11pm

Weekend & Bank Holiday Coverage (Remote):

• Saturdays: 07:00 – 23:00
• Sundays: 09:00 – 18:00
• Bank Holidays: 09:00 – 17:30

➡️ Weekend and Bank Holiday shifts are remote and paid as overtime

⚠️ Please ensure you can fully commit to these shift patterns before applying.

You’ll Need to Be:

• Friendly, articulate, and confident
• A strong team player
• Able to handle calls with professionalism, empathy and accuracy

What’s in it for You:

• Salary up to £28,808
• 23 days annual leave
• Company pension
• Life assurance
• Interest-free season ticket loan
• Hybrid work model
• Supportive, collaborative working environment

Contact information

Mark Bryden