Customer Support Assistant – Plumbing & Heating
Location: On-site | Salary: £24,420 – £30,000 per year | Job Type: Full-time, Permanent

Are you technically minded with a passion for plumbing and heating? My client is looking for a motivated Customer Support Assistant to provide expert advice, troubleshooting, and product support for a range of  plumbing and heating products. This is an exciting opportunity for someone with practical experience in plumbing or heating who enjoys problem-solving in a fast-paced technical environment.

What you’ll do:

• Deliver first-line technical support via phone, email, and live chat.

• Diagnose and resolve issues with plumbing and heating products.

• Provide guidance on installation, operation, and maintenance of products.

• Log technical queries, returns, and warranty claims accurately.

• Collaborate with technical and product teams to escalate complex issues and provide feedback.

• Maintain up-to-date product knowledge, including new ranges and specifications.

• Assist in creating technical documentation, FAQs, and troubleshooting guides.

• Occasionally support product demonstrations, training sessions, or trade events.

What we’re looking for:

• Practical knowledge of plumbing and heating systems.

• Previous experience in technical support, customer service, or the plumbing trade is a plus.

• Strong problem-solving and diagnostic skills.

• Excellent communication skills; able to explain technical information clearly.

• Competent with computers, CRM systems, and Microsoft Office.

• Attention to detail and strong organisational skills.

• Positive, customer-focused attitude and team player mindset.

Desirable qualifications:

• NVQ Level 2 or higher in Plumbing & Heating (or equivalent experience).

• Knowledge of current plumbing regulations and standards.

• Experience with thermostatic and mixer shower systems.

• Understanding of radiator and central heating system layouts.

Contact information

Zoe Shenton