Customer Service Advisor, TR11

Temporary, £12.80ph

Are you passionate about delivering exceptional customer service and creating a welcoming environment? We’re looking for a Customer Services Advisor to be the friendly face and first point of contact for this busy student accommodation in Falmouth.

In this role, you’ll play a key part in ensuring the smooth day-to-day running of our accommodation. From answering queries and supporting move-ins to organising community events, to help make the residents feel right at home.

What you’ll be doing:

• Providing professional, friendly support to students, visitors, and contractors.
• Handling enquiries via phone, email, and in person with efficiency and care.
• Assisting with check-ins, check-outs, and room inspections.
• Managing bookings, payments, and tenancy agreements.
• Coordinating maintenance requests and ensuring health & safety compliance.
• Helping organise events that bring the student community together.

What we’re looking for:

• Previous experience in customer service or administration.
• Strong communication skills and a positive, approachable attitude.
• Organisational skills with great attention to detail.
• Confidence using Microsoft Office and CRM systems.
• A proactive team player who thrives in a busy environment.

This is a temporary role to start immediately

Post your cv now! 

(ritzrecempbus)

Contact information

Jo Learmonth