Customer Support / Scientific Account Coordinator – Pathology Services
Location: London (Fully On-Site)
Full-Time | 40 hours per week (Mon–Fri + occasional Saturdays)

£30,000

We’re working with a leading pathology company looking to bring in a confident and organised individual to support their client services team. This is a great opportunity for someone with a lab background who enjoys combining technical knowledge with customer-facing work.

The Role

You’ll act as a key point of contact for clients, handling queries and supporting day-to-day service delivery. This includes responding to emails and calls, coordinating requests, and working closely with internal teams to make sure everything runs smoothly.

It’s a fast-paced role where communication and attention to detail are key.

What You’ll Be Doing

• Managing client queries via phone and email in a professional and timely manner
• Supporting with test requests, results queries, and general service-related issues
• Liaising with internal departments to resolve queries and ensure smooth operations
• Monitoring and following up on outstanding requests
• Delivering a high level of customer service at all times

Essential Requirements

• Previous experience working in a laboratory environment as a Medical Laboratory Assistant (MLA) (minimum requirement)
• Strong customer service background
• Excellent communication skills (both written and verbal)
• Confident using email and handling phone-based queries
• Good command of the English language
• Willing to work fully on-site
• Flexible to work occasional Saturdays (approx. 1 per month, with time off in lieu, plus additional cover when needed)

 Essential:

• Background in science
• A degree in Biomedical Science or a related field

What We’re Looking For

• Someone approachable, reliable, and organised
• A team player who can also work independently
• Comfortable working in a busy, service-driven environment
• Able to manage multiple tasks and prioritise effectively

Contact information

Mark Bryden