Registration Administrator, £14.43ph

Temporary, 4 months, London

Regulatory body requires a highly organised and proactive Registration Administrator to provide essential administrative support to the Registration Department. This role plays a key part in ensuring the registration processes run smoothly, efficiently, and in line with agreed KPIs and quality standards.

You will support the day-to-day work of the team, contribute to the development and maintenance of administrative systems, and provide a first point of contact for registrants, members of the public, and internal stakeholders.

Duties

• Provide high-quality administrative support to the Registration Department, including the initial processing of application forms in line with KPIs and quality standards.
• Process all incoming written correspondence and forms, including electronic scanning, record management, and maintenance of paper and electronic filing systems.
• Respond to incoming telephone calls
• Act as Deputy Champion for a designated key process, supporting process efficiency and the development of standard operating procedures and external-facing templates.
• Provide an initial information service to registrants, members of the public, and other stakeholders, responding confidently to first‑level enquiries.
• Participate actively in training and development activities and keep skills and knowledge up to date.
• Undertake any other reasonable administrative duties as required.

Skills and Experience

• Previous administrative experience.
• Experience within a regulated environment would be beneficial
• Able to plan, prioritise, and manage time effectively to meet deadlines and targets in a KPI‑driven environment.
• Literate and numerate, with strong attention to detail.
• A customer service background is desirable but not essential.
• Good working knowledge of Microsoft Office applications, including Word, Excel, Outlook, and Teams.
• Experience using case management or database systems would be advantageous.

What We’re Looking For

You will be organised, reliable, and comfortable working in a fast‑paced environment with competing priorities. You’ll take pride in delivering accurate, timely work and enjoy supporting others through clear communication and efficient administration.

If you’re motivated by quality, teamwork, and continuous improvement, we’d love to hear from you.

Contact information

Jo Learmonth