Leicester - LE2 7JD
Full-Time | Permanent
37.5 Hours per Week
£29,000 - £32,000 per annum + 5% Bonus

About the Opportunity

Our client is a major UK-based student accommodation provider that manages purpose-built student housing (PBSA) across the country. With a strong reputation for delivering exceptional resident experiences, they are seeking an enthusiastic and customer-focused Assistant Operations Manager to join their team in Leicester. Working 5 days out of 7 per week

This is an excellent opportunity for an ambitious professional looking to develop their career within property operations, hospitality, customer experience, or student accommodation. Working alongside the Operations Manager, you will play a key role in ensuring the successful day-to-day operation of a thriving student residence while helping to create a safe, welcoming, and engaging environment for residents.

The Role

As Assistant Operations Manager, you will support the operational and commercial performance of the property, helping to drive occupancy, resident satisfaction, compliance, and team engagement.

You will work closely with residents, universities, contractors, and internal departments to ensure the property operates efficiently while delivering an outstanding customer experience.

Key Responsibilities

• Support the day-to-day management and operation of the student accommodation property.
• Assist in achieving occupancy, revenue, rebooking, and sales targets.
• Deliver exceptional customer service and act as a key point of contact for resident enquiries.
• Build and maintain strong relationships with universities, residents, contractors, and external stakeholders.
• Support the recruitment, training, development, and performance of on-site team members.
• Deputise for the Operations Manager when required.
• Ensure compliance with all health and safety, legal, and company requirements.
• Coordinate maintenance activities and monitor the overall condition and presentation of the property.
• Assist with resident events, wellbeing initiatives, and community engagement activities.
• Support annual operational projects including sales campaigns, debt management, compliance audits, and summer turnaround.

About You

The successful candidate will demonstrate:

• Strong leadership and people management skills.
• Excellent customer service and communication abilities.
• Commercial awareness and a proactive approach to problem-solving.
• Experience managing multiple priorities in a fast-paced environment.
• Strong relationship-building and stakeholder management skills.
• An understanding of health and safety and operational compliance.
• A positive, flexible, and collaborative attitude.

Experience within student accommodation, property management, hospitality, residential operations, hotels, build-to-rent, or customer-facing operational environments would be highly advantageous.

Why Apply?

This is a fantastic opportunity to join a growing and highly respected organisation within the student accommodation sector. You'll have the chance to make a real impact on residents' university experience while developing valuable leadership, operational, commercial, and property management skills within a supportive and rewarding environment.

Contact information

Mark Bryden