Property Receptionist/Customer Service Associate | Full Time | 

Edinburgh, EH6 Temporary / Permanent opportunity | £13ph/£27K

Are you passionate about people, community, and creating unforgettable living experiences? Do you thrive in a fast-paced environment where no two days are the same? If so, this could be the temp opportunity for you!

We’re looking for a proactive, enthusiastic, and customer‑focused individual to help shape a vibrant, supportive, and welcoming community for the residents.

What You’ll Do

• As a key member of the onsite team, you’ll play a vital role in making the community feel like home. You’ll:

• Deliver outstanding front‑of‑house service, anticipating resident needs and exceeding expectations.
• Build strong relationships with residents and colleagues.
• Support and participate in community events that make the property a memorable place to live.
• Manage administrative tasks including maintenance logging, database updates, tenancy paperwork, and notices.
• Carry out viewings, follow up on enquiries, and support sales and leasing activities to drive occupancy.
• Help with move‑ins and move‑outs.
• Respond professionally and positively to questions or concerns.
• Assist with rent arrears processes and ensure timely tenant refund handling.

What You Bring

We’d love to hear from you if you:

• Have excellent customer service experience in a front‑facing role.
• Are a natural team player with strong relationship‑building skills.
• Can work independently and take initiative when needed.
• Communicate clearly and confidently.
• Are organised, detail‑driven, and able to juggle multiple priorities.
• Are confident using Microsoft Office and open to learning new systems.
• Bring enthusiasm, flexibility, and a passion for delivering a standout resident experience.

This position is to start immediately so post your CV for consideration!

(Ritzrecempbus)

Contact information

Jo Learmonth