My client, a global leader in rental housing with expertise in real estate sectors across multiple countries around the world are looking for a Proactive Assistant Community Manager to join their 5* residence in Greenford, West London.  You will be responsible for coordinating and delivering the leasing and reservations activities for the property and assisting the Community Manager in the day-to-day management of this stunning portfolio.

Job discription

• Responsible for viewing activities ensuring that the Property meets the required Company standards, follow up calls are carried out and feedback is received.
• Participate in the leasing process by generating and monitoring traffic, qualifying prospects, preparing tenancy documents, and completing move-in/move-out and notice to vacate procedures.
• Generate sales and leasing reports, monitor availability data, log and monitor maintenance requests and record incidents and accidents, ensuring records are accurate and up to date.
• Promote resident satisfaction and retention by ensuring a timely response to questions, requests and complaints and taking appropriate action to resolve and address any issues.  
• Oversee on-site enquiries, ensuring an appropriate inventory of “ready” apartments, recommending rent pricing and concessions, and monitoring the day-to-day sales and leasing activities.
• Ensure advertising and promotional activities are effectively implemented.
• Develop and maintain local knowledge and information relevant to resident needs i.e. travel, entertainment and amenities in the area.
• Co-ordinates the tenancy management process by making periodic apartment inspections, evicting residents, and imposing and collecting late fees and other charges within the terms of the agreement. Monitors lease/tenancy agreement terms expirations to control vacancy exposure.
• Monitor and chase payment and outstanding rent arrears following rent collection processes to meet business goals.
• Work with the maintenance team to ensure the physical aspects of the community meet the Company’s standards.
• Leading and developing other team Members to meet key performance goals and future succession requirements.
• Review and analyse financial and other operational reports to identify and resolve issues impacting leasing performance.
• Cover the Community Manager responsibilities in his or her absence.
• Participate where required in an on-call roster to provide out of hours emergency support for the Community.
• Other duties that may occur.

To be considered for this role, you must possess:

• Good level of general education.
• Experience in assisting management for luxury appartments or PBSA
• Have previous experience in leading and managing teams.
• Proficient in the use of Microsoft Office packages including Word, Excel and Outlook.
• Proficiency in using property operations software. Training will however, be provided.
• Experience of successfully driving leasing/sales performance and managing operations.
• budget monitoring within the property sector or similar environment.
• Detailed knowledge of Landlord/Tenant Legislation.
• Experience of motivating a team and a proven track record in delivering service excellence.

If you would like to hear more about this exciting role, please apply now.

Ritz Rec (Emp Agy)

Contact information

Mark Bryden