Operations Manager for a Student Accommodation- Brighton (MFB/8041)



£28,000 - £28,000/annum

Job Location
- United Kingdom -- England -- South East England -- East Sussex -- Brighton

Job Type

Monday, May 20, 2019

My client, a vibrant and inclusive student accommodation based in Brighton are looking for an Operations Manager to oversee the day to day operational management of the convenient and contemporary property. Ensuring a safe environment for the tenants and delivering excellent customer service to all tenants and visitors at all times.

Day to day duties include (but not subject to)

  • Manage the on-site reception team
  • Maximize occupancy by managing various sales processes
  • Engage and support both the students and team in Student Welfare matters signposting to relevant agencies and universities where appropriate.
  • Manage and seek continuous improvement of the customer service functions delivering a supportive and engaging service
  • Enforce Tenancy Agreements adhering to ANUK National Codes of Standards and company policies.
  • Manage the rent collection procedures and debt management 
  • Reporting on a weekly basis and liaising with solicitors and attending court where required
  • Run accurate system performance reports.
  • Ensure all data and information is recorded and accurately maintained
  • Manage the Facilities team to ensure a safe and secure environment is maintained, and all maintenance requests offer timely responses
  • Ensure high customer service is offered to all tenants and visitors of the site.
  • Adhere to Fire, Health and Safety plans and undertake relevant tests and drills.
  • Oversee the management of the check-in and check-out process
  • Manage the Operations budget, and all on-site cash ensuring banking is carried out on a regular basis
  • Participate in Open Days, Check-In Days, University events and other external events where required.
  • Deal with complaints in a professional manner ensuring reference to relevant policies and within set timescales.

This is a busy, hands on role and the ideal candidate will need to have the following experience:

  • Strong understanding of Facilities Management, compliance and legislative requirements.
  • A sound understanding of ANUK guidelines.
  • Experience in debt management.

Key skills:

  • The ability to prioritise tasks, multi task with conflicting deadlines
  • Ability to positively communicate in difficult or contentious situations
  • Ability to develop and maintain strong relationships with internal and external customers
  • To be a quick problem solver
  • Excellent communication skills
  • Excellent IT skills
  • Attention to detail is key
  • Excellent organisational skills
  • Strong team working skills
  • Flexible approach and a ‘can do’ attitude

If this role sounds is ideal to you, please apply with your CV to: mbryden@ritzrec.com

We look forward to hearing from you.

Ritz Rec Emp Agy

Contact information

Mark Bryden