A fantastic opportunity has arisen for an experienced IT Support Specialist to work for the UK’s leading Diagnostic Medical Pathology organisation, based in the heart of Central London. This position is full time and based in Kings Cross.

This hands-on role is to maintain, support and develop our clients IT platforms and applications.

Duties for this job include: -

• Provide a troubleshooting, advisory service and provide first line desktop support for all ICT users throughout the company
• To be responsible for setting up new equipment and for repairing/arranging for repair of ICT equipment as requested
• Develop and support Windows networking systems including Active Directory and the company wide e-mail system based on Exchange.
• Develop and support the Citrix applications and infrastructure
• Administer and maintain the multiple backup systems currently used by the organisation and test them on a monthly basis
• To participate in the on-call system for IT support
• To regularly audit the network to pre-empt problems developing and to establish software licence requirements
• To inform the IT Director and Security Officer of any obvious or suspected breeches/attacks on the company network
• To maintain the appropriate software service packs on all company PC’s and
• To prepare and maintain all documentation, including SOP’s, user manuals, databases and any other information required by the IT Director
• To respond to emergency requests for repair of equipment in a timely manner, and if necessary, to liaise with supplier/manufacturer to arrange repair
• To set up computers and peripherals, install software and engage in a network maintenance as required
• To control email addresses and security password as requested by the IT Administrator
• To assist in the control and maintenance of the company telephone system and to respond to emergency requests for attention as required
• To assist in the management, maintenance and purchasing of all mobile phones within the company
• To partake of any other duties as required by the IT Director

This is a busy and varied position so candidates MUST have the following experience:

A good standard level of education, minimum 12-18 months experience IT and Desktop support, excellent written and verbal communication skills and good numeracy skills.

In return this fantastic company offers a competitive salary dependant on experience £25,500, a company pension, life assurance, an interest free season ticket loan scheme and a great working team environment.

Ritz Rec (Emp Agy)

Contact information

Mark Bryden