Accommodation Co-ordinator
Perm role
£25396 + 10% discretionary bonus
Hammersmith, West London
My client, a residential rental company, developing properties across the UK for students and Private rental are currently recruiting for an ‘admin savvy’ Accommodation Co-ordinator to join their site in Hammersmith. This role is to start immediately!
You will join a small team of 4 and will be working very closely with their experienced Accommodation Co-ordinator and Accommodation Manager.
The role entails:
- Communicating effectively, whether face to face, via telephone or in writing, with customers and colleagues, clearly understanding and responding to their needs
- Provide ‘front of house’ services at the property as required
- Provide effective monitoring and management of residents including arrears, behaviour issues, maintenance and damage
- Provide a decisive and effective response to customer complaints and arbitrate tenant disputes to effective resolution following the core operating procedures
- Ensure compliance, security and integrity of customer data
- Receive and process front office payments and invoices
- Complete customer check-ins/outs and other resident processes in a timely and accurate manner in line with the core operating procedures
- Process and respond to sales enquiries in a timely manner
- Perform viewings for customers in line with the core operating procedures
- Attend information events and fairs to provide information to potential customers
- Co-ordinate with Managers on property merchandising and marketing collateral within the city i.e. Show flats, exterior banners, site hoardings, reception areas, social media etc
- Undertake regular building patrols to identify any maintenance requirements or Health and Safety risks
- Undertake scheduled flat inspections and recording of same.
- Record, log and monitor any maintenance issues that may arise within the property and liaise with the facilities team to ensure their timely repair
- Update Property Documentation Files as required
As you can see, this is a busy, hands-on role.
To be considered for this role, you must possess:
- Experience in business to customer sales
- A PBSA/BTR/Customer service background
- Strong business operating systems including Microsoft Outlook
- Strong customer service
- A can quickly learner with processes and systems.
- Strong and effective communication both orally and in writing
- Supporting emergency on-call duties on a rota basis
- Previous administrative experience
***Please note, there is weekend work involved with Saturdays required on rotation between the team. They also will have the busy summer period with a busy turnround in August – they require all team members to work within the August period and no annual leave will approved during this time.
If you would like to know more about this role, please apply now.
Ritz Rec Emp Agy
