Assistant Resident Services Manager, East London

Up to £36K depending on experience

Market leading property management oganisation are looking for a customer focussed, positive and engaging Assistant Resident Services Manager to support the Senior Resident Manager in managing and delivering onsite resident operations.

Duties include:

• Oversee and coordinate the reception service
• Review customer feedback and monitor service standards
• Guide the team to deliver resident move in and move out process seamlessly
• Record, identify and solve resident complaints
• Train, support and manage the Resident Team
• Oversee and monitor maintenance requests
• Ensure smooth running of the letting process from offer to move in
• Respond to day to day enquiries
• Organise, lead and manage events
• Weekly and monthly reporting
• And much more!

Ideal Candidate

• Previous management and leadership experience in residential property, BTR, PBSA or Hotel
• Good technical knowledge of residential property repair and construction would be an advantage
• Passionate about service delivery with a can do attitude
• Ability to work in a fast paced environment and achieve tight deadlines
• Professional, courteous and helpful manner
• Proficiency in MS Office and Property management software
• Ability to compile accurate reports representing date
• Knowledge of Housing Legislation

This is a great time to join a company that offers career growth, collaborative and supportive work environment and great benefits!

Post now for immediate consideration

(RitzRecEmpAgy)

Contact information

Jo Learmonth