ZS/7912

Lettings Administrator

Permanent role 9am-6pm

£27-29k based on experience

Ilford

My client, a residential rental company, developing properties across the UK are currently recruiting for a switched on and experienced Lettings Administrator to join their site in Ilford. This role is to start immediately!

This post plays an important role in the successful operations of the residence.  The ideal candidate needs to have a service oriented approach so that resident issues can be dealt with in a timely and positive manner. As well as possess the ability and skills required to maintain the same level of service as the Resident Manager in their absence and focus on direct let opportunities.

A positive attitude towards a changing and fast based environment is essential and the right person needs to be enthusiastic, engaged and friendly with customers.

The role entails:

• Conduct viewings to prospective tenants
• Respond to email / phone enquires in a timely manner
• Update of weekly media letting platforms (e.g. Rightmove, Zoopla, On the Move etc.)
• Process resident applications including completion of background and credit checks
• Assist with deposit protection scheme set up and releases
• Assist with preparation of check-in and check-out reports
• Assist with move in / move out customer journey procedures
• Assist with the collection of rents, ensure collection and deposit on a timely basis
• Communicate effectively and courteously, whether face to face, via telephone or in writing, with residents and colleagues, clearly understanding and responding to their needs
• Ensure resident issues and service requests are addressed within 24 hours
• Promote a neighbourly and community atmosphere
• Undertake programs to recognise long term residents
• Comply with regular fire safety and health and safety standards
• Assist in undertaking scheduled flat inspections and recording of same
• Day to day assistance in management of preventive and reactive maintenance
• Assist with the upkeep of the general cleanliness and appearance of the property and report any serious deficiencies regarding curb appeal or hazards to the Resident Manager

As you can see this is a varied and busy role for a busy site (they have just under 400 1 and 2 bed flats)  To be considered for this role, you must possess:

• At least 2 years’ experience in property letting or related business (student accommodation, commercial buildings, hotels)
• Strong sales skills and confidence in promoting a product
• Excellent customer service skills
• Demonstrable experience of effective communication both orally and in writing
• Advance skills in the use of business operating systems including Microsoft Office / Property Management Systems
• Strong administration and organisation skills
• Ability to work independently and with minimal supervision when carrying out day-to-day responsibilities

To be considered for a possible interview, please apply now. Please also note, due to the high volume of applicants, only successful candidates will be contacted.

***Please note, you will be required to work 1 in 3 Saturdays and are required to work some bank holidays on rota - with days off in lieu***

Ritz Rec Emp Agy

Contact information

Zoe Shenton