I am recruitng for a Customer Service Representative for my client in Langley. They are seeking a highly professional and customer-focused Customer Service Representative to join their team. This is a key role that requires excellent communication skills, a calm and composed manner, and the ability to handle a wide range of customer interactions with efficiency and care.

Key Responsibilities:

• Respond to customer queries regarding damaged or faulty products with empathy and professionalism, ensuring swift resolution.

• Answer product-related questions via telephone and email, providing clear, accurate, and helpful information.

• Manage and monitor the shared customer service inbox, ensuring all inquiries are addressed promptly and effectively.

• Handle customer complaints with a solutions-oriented approach, maintaining our high standards of service at all times.

• Maintain accurate records of customer interactions and resolutions to support continuous improvement.

Contact information

Zoe Shenton