Role Overview:

My client is recruiting for a highly motivated Customer Service Coordinator. You will manage the relationship with key accounts. The goal is to ensure the smooth operations of a variety of accounts, aiming for maximum efficiency.

Key Responsibilities:

General Customer Service duties, including:

• Reviewing and tracking PODs (proof of deliveries).
• Communicating with customers, suppliers, and handling retailer enquiries via telephone and email.
• Resolving any shipment issues and customer queries, liaising with overseas delivery partners.
• Updating details on our in-house system (full training given).

Processing Distributions:

• Creating waybills for packages.
• Picking and packing from the warehouse.
• Distributing packages to required destinations.
• Quoting prices to clients for distributions and exports.

Essential Skills and Experience:

• Experience in Customer Service
• Strong administration and computer skills.
• Team player.
• Able to use own initiative.

Hours: Monday to Friday 9 am to 6pm

Contact information

Zoe Shenton