An educational institution based in Peckham, who focus on higher education disciplines such as Design and Media are in search of a full time Receptionist to work Monday to Friday 8am – 4pm, 9.00 am to 5.00 pm or 10.00 am – 6.00 pm.

They are a large provider of higher education, bringing together students from over 100 different countries. Currently housing over 3700 students in 14 Halls of Residence located throughout London.

What is the Purpose of Role?

This is an excellent opportunity for someone wishing to deliver excellent customer services to enhance the student experience and to maintain the high quality standard of accommodation on offer in the Halls of Residence.

Duties and Responsibilities

• Provide a first class reception service including but not limited to responding to face to face inquiries from building users, providing a meet and greet service for contractors, couriers and delivery drivers, visitors and guests, issuing permits to work, keys, checking-in and departing as appropriate.
• The role holder will also coordinate the in-house system in place at the time, answer telephone queries, manage their own and 3 generic in boxes responding to mail queries displaying and maintaining professional etiquette in person and in writing, forwarding or escalating when required.
• Perform a range of administrative tasks at halls as directed in order to facilitate the delivery of services focusing on the needs and demands of customers to provide a service level consistent with student expectations, contracts, regulation and policies not limited to termly room inspections, regular kitchen inspections, participation in fire drills and the departures & arrivals programmes.
• Support the financial processes at the hall placing orders, processing invoices, closing purchase orders, monitoring arrears and delivering student debt letters, witnessing the service of Notices, etc., as directed.
• Advise on accommodation at the hall and signpost residents as appropriate to other services and departments within the University.
• Provide support to the Operations Administrator in the performance of their duties which could include the provision of analytics for periodic reporting on statutory compliance, health & safety, maintenance and so on.

To be considered for this role you will need to have corporate reception experience coupled with a professional and compassionate approach to providing outstanding customer service.

If this sounds like your next project and would like to learn more about this role and my client, please apply now.

Ritz Rec (Emp Agy)

Contact information

Mark Bryden